Refund policy

IKOS DOES NOT endorse any refund policy as a standard company protocol, irrespective of a domestic or international order.

We may accept returns for account credit only. For this purpose, we must receive the merchandise within 2 days from the date of delivery. Items must be unused and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide a refund on any goods sold.

In the above scenarios, the client must notify our team about the issue over an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

If your purchase meets our return criteria stated above, please email us at within 24 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

We unfortunately will not be able to entertain emails or images sent over a day after delivery.

We’d request you to ensure that the product is sent back to us in its original condition and packaging.

If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value after we receive the product at our contact address, following an inspection & quality check.

All returns/exchange courier charges to our contact address are borne by the customer. On delivering your replacement, we will cover shipping charges.

RETURN AND EXCHANGE

Return and Exchange will be accepted only in case of the below mentioned scenarios:

1. If the merchandise you have ordered from us is damaged or defective.

2. If you receive an incorrect item instead of the merchandise you ordered.

CANCELLATIONS/REFUNDS

Orders once placed cannot be cancelled or refunded upon request after being processed by our team. All orders are handcrafted especially for you, hence Ikos reserves the right to accept or cancel orders at any given point.

SALE

Promotional offers may only be valid on certain merchandise on the website for a limited time period. Sale prices remain applicable only on Ikos . Kindly note that the sale outfits cannot be exchanged or returned. No alterations shall be accepted for items on sale.